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Our online customer service centre is here to serve you. Whether you have a question about delivery, want to track your order to see when it will arrive, want to inquire about a refund or return or have other concerns, we're here to help.
Rates and Policies At HealthPhone.com, we're committed to offering you a variety of shipping options and a standard low flat rate for shipping. That means you don't have to worry about complicated rate calculations. Instead, you simply pay one low shipping price, no matter how large your order. All orders made Monday to Thursday before 12:00am Midnight Eastern Standard Time will be processed within 24-hours from the time the order was made. Orders made after midnight on Fridays will be considered a Monday order and will be sent out on Tuesday. We ship out all processed orders within 36-hours of the original time of the order, except on orders made after midnight on Friday -- those are shipped on Tuesday. After your order has been processed, you will receive it within five to ten business days by United Parcel Service (UPS) Courier. Orders sent outside of Canada may take slightly longer. Orders sent outside of North America may be subject to additional fees from tariffs, duties and customs. We are always looking for ways to improve our services and keep our prices competitive. As a result, shipping rates and policies are subject to change without notice.
Where We Ship We currently ship to street addresses (all shipping methods), P.O. boxes within Canada and the United States of America, and to APO/FPO U.S. Military addresses. Packages sent to military addresses may be delayed by military mail handling. Packages over 20 lbs may require additional shipping time.
Back to Customer Service Centre. Order Tracking -- Inquirer About Delivery of Your Order Want to check on the status of your online order? We can tell you when your order was processed, when it was shipped and when it is expected to arrive. Just fill out this form to get the information on your order. You must fill out the form for each individual order.
Back to Customer Service Centre. Refunds and Returns If a medicinal product is damaged in shipment or an incorrect item is shipped, we will issue you a full refund or immediately send a replacement product. It is important to contact us as you may not need to return your items. Please reference your order number and the reason for return and whether you would like a refund or replacement product. Reasons for Return:
A customer service representative will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item. Do not mail us product returns before talking to a customer service representative.. Please note, by law we cannot accept open medicinal products for resale or reuse. If your order arrives damaged due to shipping or if you have questions about your order, please contact us immediately.
Back to Customer Service Centre. Questions About Products HealthPhone.com is your complete source of information on Chinese and alternative healthcare. We have collected an enormous amount of information on just about everything in the field. For general information about Chinese or alternative healthcare, please go back to our main page and choose from our vast resources. From our main page you can:
Wherever you go on HealthPhone.com, except for the online shopping mall, you can access the following in-depth sections, from the top of all our pages:
If you still have a question or a concern about how a certain Chinese or alternative treatment will affect you, you can see a doctor online and through live video conferencing, video e-mail, audio only, or regular e-mail, ask a professional practitioner! Everything from our Healing Centre, Directory and online practitioner sections, are available from the HealthPhone.com main page. If you have a question about a specific product sold on HealthPhone.com, please contact the manufacturer of the product directly. Their contact information should be on the products packaging.
Back to Customer Service Centre. Can't Find What You Want? There a three ways to conduct a product search. When you first enter our online shopping centre, you are automatically placed in the category listing. After trying a few categories, if you still haven't been able to find what you are looking for, perhaps you should try a name listing search, which lists all companies selling goods and services on our site. If neither of those
methods work, you can try a keyword search, by entering a keyword
such as "acupressure" to see all the companies and products
available in our shopping mall. For instructions on how to conduct any of the searches above, please click on How To Shop on the right-hand side.
Still unable to find what you want after conducting all three searches? Although here at HealthPhone.com, we want to be your complete source for Chinese and alternative healthcare, the field is constantly changing. Maybe none of our vendors offer the product or service yet? Or our vendors could simply be sold out, due to high demand. If you can't find what you are looking for on our site, please contact us. We're happy to help.
Back to Customer Service Centre. Get help with 39clinic.com from our friendly customer service representatives. We like to hear from you. Your comments and suggestions make our site better. If you need assistance, our customer service representatives are available 24-hours-a-day, 7-days- week. You can contact HealthPhone.com in the following ways:
Attn.: Customer Service Centre |