Customer Service Centre

Customer Service Centre

Our online customer service centre is here to serve you. Whether you have a question about delivery, want to track your order to see when it will arrive, want to inquire about a refund or return or have other concerns, we're here to help.

  1. Shipping Information
  2. Order Tracking -- Inquire About Delivery
  3. Refunds and Returns
  4. Questions about Products
  5. Can't Find What You Want?
  6. Contact Us

Shipping Information

Rates and Policies

At, we're committed to offering you a variety of shipping options and a standard low flat rate for shipping. That means you don't have to worry about complicated rate calculations. Instead, you simply pay one low shipping price, no matter how large your order.

All orders made Monday to Thursday before 12:00am Midnight Eastern Standard Time will be processed within 24-hours from the time the order was made. Orders made after midnight on Fridays will be considered a Monday order and will be sent out on Tuesday. We ship out all processed orders within 36-hours of the original time of the order, except on orders made after midnight on Friday -- those are shipped on Tuesday. After your order has been processed, you will receive it within five to ten business days by United Parcel Service (UPS) Courier. Orders sent outside of Canada may take slightly longer. Orders sent outside of North America may be subject to additional fees from tariffs, duties and customs.

We are always looking for ways to improve our services and keep our prices competitive. As a result, shipping rates and policies are subject to change without notice.


Medicinal Product Delivery
(Outside North America)
Shipping & Handling Cost/Order $15.00 CDN $15.00 US VARIES with weight, size and distance.



Where We Ship

We currently ship to street addresses (all shipping methods), P.O. boxes within Canada and the United States of America, and to APO/FPO U.S. Military addresses. Packages sent to military addresses may be delayed by military mail handling. Packages over 20 lbs may require additional shipping time.


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Order Tracking -- Inquirer About Delivery of Your Order

Want to check on the status of your online order?

We can tell you when your order was processed, when it was shipped and when it is expected to arrive.

Just fill out this form to get the information on your order. You must fill out the form for each individual order.


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Refunds and Returns

If a medicinal product is damaged in shipment or an incorrect item is shipped, we will issue you a full refund or immediately send a replacement product.

It is important to contact us as you may not need to return your items. Please reference your order number and the reason for return and whether you would like a refund or replacement product.

Reasons for Return:

  • Shipping damage
  • Incorrect item(s) shipped
  • Dissatisfaction (please explain)
  • Other (please explain)

A customer service representative will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item. Do not mail us product returns before talking to a customer service representative..

Please note, by law we cannot accept open medicinal products for resale or reuse. If your order arrives damaged due to shipping or if you have questions about your order, please contact us immediately.


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Questions About Products is your complete source of information on Chinese and alternative healthcare. We have collected an enormous amount of information on just about everything in the field.

For general information about Chinese or alternative healthcare, please go back to our main page and choose from our vast resources. From our main page you can:

  • Scroll down and enter our Healing Centre to find out how Chinese and alternative medicines heal everything from Cancer to heart disease and more.
  • Under the Healing Centre is the Energy Training Centre where you can go to learn the ancient art of Tai Chi, Qi Gong and more, by actively following our online movies.
  • To better understand how the products and services sold online work, visit our Understanding Chinese Medicine section.
  • Never been to a Chinese practitioner before? Find out how they work, by visiting our Chinese Medical Office.

Wherever you go on, except for the online shopping mall, you can access the following in-depth sections, from the top of all our pages:

  • Our Directory provides listings of Chinese and alternative healthcare professionals, institutions and organizations.
  • The Healthcare Centre is a collection of research papers, written by academics and practicing professionals in the field on various Chinese and alternative healthcare issues.
  • The Encyclopedia provides a quick reference for the terms, herbs and herb formulae used in Chinese and alternative medicine.
  • Our News section tells you the latest goings on in the field.

If you still have a question or a concern about how a certain Chinese or alternative treatment will affect you, you can see a doctor online and through live video conferencing, video e-mail, audio only, or regular e-mail, ask a professional practitioner!

Everything from our Healing Centre, Directory and online practitioner sections, are available from the main page.

If you have a question about a specific product sold on, please contact the manufacturer of the product directly. Their contact information should be on the products packaging.


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Can't Find What You Want?

There a three ways to conduct a product search. When you first enter our online shopping centre, you are automatically placed in the category listing. After trying a few categories, if you still haven't been able to find what you are looking for, perhaps you should try a name listing search, which lists all companies selling goods and services on our site.

If neither of those methods work, you can try a keyword search, by entering a keyword such as "acupressure" to see all the companies and products available in our shopping mall.

Finally , you can also submit questions to for any product questions in regarding to our site.

For instructions on how to conduct any of the searches above, please click on How To Shop on the right-hand side.


Still unable to find what you want after conducting all three searches?

Although here at, we want to be your complete source for Chinese and alternative healthcare, the field is constantly changing. Maybe none of our vendors offer the product or service yet? Or our vendors could simply be sold out, due to high demand.

If you can't find what you are looking for on our site, please contact us. We're happy to help.


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Contact Us

Get help with from our friendly customer service representatives.

We like to hear from you. Your comments and suggestions make our site better. If you need assistance, our customer service representatives are available 24-hours-a-day, 7-days- week.

You can contact in the following ways:

  • E-mail us at:
    Sales Department:
  • Call our corporate headquarters Mon. to Fri., from 9a.m. to 5p.m. Eastern Standard Time at: 416-497-6339.
  • Fax our corporate headquarters anytime at: 416-497-9779.
  • Letter mail our corporate headquarters at:
    999 E-Tech Inc.

    3570 Victoria Park Ave,
    North York, Ontario

Attn.: Customer Service Centre

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