Customer
Service Centre
Our online customer
service centre is here to serve you. Whether you have a question about
delivery, want to track your order to see when it will arrive, want to
inquire about a refund or return or have other concerns, we're here to
help.
- Shipping
Information
- Order
Tracking -- Inquire About Delivery
- Refunds
and Returns
- Questions
about Products
- Can't
Find What You Want?
- Contact
Us
Shipping
Information
Rates
and Policies
At HealthPhone.com,
we're committed to offering you a variety of shipping options and a standard
low flat rate for shipping. That means you don't have to worry about complicated
rate calculations. Instead, you simply pay one low shipping price, no
matter how large your order.
All orders made Monday
to Thursday before 12:00am Midnight Eastern Standard Time will be processed
within 24-hours from the time the order was made. Orders made after midnight
on Fridays will be considered a Monday order and will be sent out on Tuesday.
We ship out all processed orders within 36-hours of the original time
of the order, except on orders made after midnight on Friday -- those
are shipped on Tuesday. After your order has been processed, you will
receive it within five to ten business days by United Parcel Service (UPS)
Courier. Orders sent outside of Canada may take slightly longer. Orders
sent outside of North America may be subject to additional fees from tariffs,
duties and customs.
We are always looking
for ways to improve our services and keep our prices competitive. As a
result, shipping rates and policies are subject to change without notice.
Medicinal
Product Delivery
|
CANADA
|
UNITED
STATES
|
INTERNATIONAL
(Outside North America)
|
Shipping
& Handling Cost/Order |
$15.00
CDN |
$15.00
US |
VARIES
with weight, size and distance. |
Where
We Ship
We currently ship
to street addresses (all shipping methods), P.O. boxes within Canada and
the United States of America, and to APO/FPO U.S. Military addresses.
Packages sent to military addresses may be delayed by military mail handling.
Packages over 20 lbs may require additional shipping time.
Back
to Customer Service Centre.
Track
Your Order.
Order
Tracking -- Inquirer About Delivery of Your Order
Want to check on the
status of your online order?
We can tell you when
your order was processed, when it was shipped and when it is expected
to arrive.
Just fill out this
form to get the information on your order. You must fill out the form
for each individual order.
Back
to Customer Service Centre.
Refunds
and Returns
If a medicinal product
is damaged in shipment or an incorrect item is shipped, we will issue
you a full refund or immediately send a replacement product.
It is important to
contact us as you may not need to return your items.
Please reference your order number and the reason for return and whether
you would like a refund or replacement product.
Reasons
for Return:
- Shipping damage
- Incorrect item(s)
shipped
- Dissatisfaction
(please explain)
- Other (please explain)
A customer service
representative will respond promptly with a return confirmation message
and (if necessary) shipment instructions for returning the item. Do
not mail us product returns before talking to a customer service representative..
Please note, by law
we cannot accept open medicinal products for resale or reuse. If your
order arrives damaged due to shipping or if you have questions about your
order, please contact us immediately.
Back
to Customer Service Centre.
Track
Your Order.
Questions
About Products
HealthPhone.com is
your complete source of information on Chinese and alternative healthcare.
We have collected an enormous amount of information on just about everything
in the field.
For general information
about Chinese or alternative healthcare, please go
back to our main page and choose from our vast resources. From our
main page you can:
- Scroll down and
enter our Healing Centre to find out how Chinese and alternative
medicines heal everything from Cancer to heart disease and more.
- Under the Healing
Centre is the Energy Training Centre where you can go to learn
the ancient art of Tai Chi, Qi Gong and more, by actively following
our online movies.
- To better understand
how the products and services sold online work, visit our Understanding
Chinese Medicine section.
- Never been to a
Chinese practitioner before? Find out how they work, by visiting our
Chinese Medical Office.
Wherever you go on
HealthPhone.com, except for the online shopping mall, you can access
the following in-depth sections, from the top of all our pages:
- Our Directory
provides listings of Chinese and alternative healthcare professionals,
institutions and organizations.
- The Healthcare
Centre is a collection of research papers, written by academics
and practicing professionals in the field on various Chinese and alternative
healthcare issues.
- The Encyclopedia
provides a quick reference for the terms, herbs and herb formulae used
in Chinese and alternative medicine.
- Our News
section tells you the latest goings on in the field.
If you still have
a question or a concern about how a certain Chinese or alternative treatment
will affect you, you can see a doctor online and through live video
conferencing, video e-mail, audio only, or regular e-mail, ask a professional
practitioner!
Everything from our
Healing Centre, Directory and online practitioner sections, are available
from the HealthPhone.com main page.
If you have a question
about a specific product sold on HealthPhone.com, please contact the
manufacturer of the product directly. Their contact information should
be on the products packaging.
Back
to Customer Service Centre.
Track
Your Order.
Can't
Find What You Want?
There a three ways
to conduct a product search. When you first enter our online shopping
centre, you are automatically placed in the category listing. After
trying a few categories, if you still haven't been able to find what you
are looking for, perhaps you should try a name listing search,
which lists all companies selling goods and services on our site.
If neither of those
methods work, you can try a keyword search, by entering a keyword
such as "acupressure" to see all the companies and products
available in our shopping mall.
Finally , you can also submit questions to question@healthphone.com
for any product questions in regarding to our site.
For instructions on
how to conduct any of the searches above, please click on How
To Shop on the right-hand side.
Still unable to
find what you want after conducting all three searches?
Although here at HealthPhone.com,
we want to be your complete source for Chinese and alternative healthcare,
the field is constantly changing. Maybe none of our vendors offer the
product or service yet? Or our vendors could simply be sold out, due to
high demand.
If you can't find
what you are looking for on our site, please contact
us. We're happy to help.
Back
to Customer Service Centre.
Track
Your Order.
Contact
Us
Get help with 39clinic.com
from our friendly customer service representatives.
We like to hear from
you. Your comments and suggestions make our site better. If you need assistance,
our customer service representatives are available 24-hours-a-day, 7-days-
week.
You can contact HealthPhone.com
in the following ways:
- E-mail us at:
Sales Department:
sales@39clinic.com
- Call our corporate
headquarters Mon. to Fri., from 9a.m. to 5p.m. Eastern Standard Time
at: 416-497-6339.
- Fax our corporate
headquarters anytime at: 416-497-9779.
- Letter mail our
corporate headquarters at:
999 E-Tech Inc.
3570 Victoria Park Ave,
North York, Ontario
Canada
Attn.: Customer Service
Centre
Back
to Customer Service Centre.
Track
Your Order.
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