Ensuring you the best possible service possible, we have developed the following policies and procedures for your online shopping needs. Please take some time to get acquainted with how we run our service.

Here at HealthPhone.com, we take pride in providing the best service possible.

If you have comments or suggestions, please contact us.

Thanks for shopping at HealthPhone.com!

1. Quality of Product Guarantee
2. Pricing Policy
3. Shipping and Handling Policy
4. Safe and Secure Transactions Policy
5. Privacy Policy
6. Refund and Return Policy
7. Contact Us

Quality of Product Guarantee

We take great pride in ensuring that the goods and services offered for sale on HealthPhone.com meet or exceed the highest standards within the Chinese and alternative medical profession. All products are carefully scrutinized prior to being accepted for sale on our site. All products must be qualified personally by our staff to ensure the finest and most pure composition, prior to our acceptance to sell them on our site.

We guarantee all mechanical products sold on HealthPhone.com to arrive at the customer's address in good working order and be of sound and solid craftsmanship.

All medical products are sold as is, with no warranties implied or expressed, other than those made directly through the manufacturer.

We guarantee all products to arrive in a timely manner, unopened and in new condition.

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HealthPhone.com is proud to offer the most competitive prices available in online shopping. How do we know our prices are the best?

Our professional bargain hunters continuously monitor the marketplace, to ensure our prices give you real value for your money. In fact, on average, our prices are often lower than our competitors.

From time to time our competitors may offer specials that save you money, for a limited period of time. And here at HealthPhone.com we also offer specials, too. Normal pricing here, excluding specials, are generally lower than elsewhere, because we know you work hard for your money.

There is more to save on HealthPhone.com than just dollars and cents -- time. Saving a trip to the store, shopping in the comfort and privacy of your home or office, finding the products you need and the brands you want -- all of these are reasons why HealthPhone.com offers a superior shopping experience. So we invite you to compare us to our competitors on price, convenience, and product selection. When you do, we think you'll agree that HealthPhone.com offers a better way to shop.

And some pretty great prices, too.

If you do find a product for sale on HealthPhone.com that you don't think is competitively priced, please let us know about it.

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Shipping and Handling Policy

HealthPhone.com offers speedy delivery of all products sold on our online store. We guarantee you'll receive your order within five to ten business days (after validation of your credit card). NSF funds, incorrectly entered credit card numbers and circumstances beyond our control such as weather, air or ground delivery service interruptions, and other elements beyond our control could, in very rare and unlikely circumstances delay your order.

We offer all customers free online tracking of their online orders. Please see Order Tracking, in our Customer Service Centre.

If your product does not arrive five to ten business days of being processed, arrives damaged, or is not what you ordered, please contact us immediately. We will do everything possible to rectify the situation.

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Safe and Secure Transactions Policy

We at HealthPhone.com recognize your right to confidentiality and are committed to protecting your privacy. Click here to view our Privacy Policy. We welcome your feedback. If you have questions or comments about our privacy policies, feel free to contact us.

How Personal Information is Stored

All credit card numbers are stored on a computer that is not connected to the Internet. When you enter your credit card information, the complete credit card number is transferred to this secure computer across a proprietary, one-way interface. This computer is not accessible by network or modem, and the card information is not stored anywhere else. This secure computer uses the latest in SSL encrypted technology to ensure your peace of mind.

What is SSL?

Secure Sockets Layer (SSL) is the protocol we offer for safely transferring sensitive information over the Internet. When you connect to HealthPhone.com using the secure server, all sensitive information including your credit card number and customer contact information is encrypted so that the only people who can read it are you and the HealthPhone.com person you are contacting. At HealthPhone.com, only the person processing your order ever sees your ordering information.

Using a Secure Server

A secure server safeguards shopping transactions over the Internet by encoding information passing between computers at different locations. Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to our store. This is accomplished using a Secure Sockets Layer (SSL). Some older browsers are incompatible with secure servers. If you try to use our secure server and get an error message, you can use our standard server instead. A standard server transports information without encoding it first. If you prefer, you can call us with your full credit card number instead of sending it electronically. Just do your shopping, proceed through Checkout, and type in only the last five digits of your credit card number when prompted to do so. One of our Customer Service Representatives will take the full number when you call in later.

Safe Shopping Guarantee

We guarantee that every transaction you make at HealthPhone.com will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at HealthPhone.com. Your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, HealthPhone.com will cover the entire liability for you, up to the full $50.00. HealthPhone.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at HealthPhone.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cookies

To enhance your experience at HealthPhone.com, we use a feature on your Internet browser called a "cookie." Cookies are small files that your browser places on your computer's hard drive. We use cookies to let us know that you are a prior customer and to let us know that you found us through a particular site or advertisement. We also use cookies to retrieve certain information previously provided by you to HealthPhone.com, so that you do not need to re-enter this information every time you shop at the site. Cookies are not used to access information entered on the secure server.

If your browser is Microsoft Internet Explorer, you can enable cookies by selecting Internet Options from the View menu. For information about your specific version of Internet Explorer consult your browser's online help. To obtain the most recent version go to http://www.microsoft.com/windows/ie/.

If your browser is Netscape Navigator, you can enable cookies by selecting Preferences from the Edit Menu and then choosing the Advanced category. For information about your version of Navigator, please consult your browser's online help. To obtain the most recent version of Navigator go to http://home.netscape.com/computing/download/index.html.

If you have further questions, please contact us at HealthPhone.com.

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Privacy Policy

Your Personal Information

We at HealthPhone.com recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. When you order, we ask for your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information needed to process your order.

In addition, we ask that you indicate whether you would like to receive e-mail from HealthPhone.com keeping you informed of new products or features.

We protect your information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so. From time to time, we may enter into an agreement with other companies to send promotional e-mails on our behalf to such companies’ customers. If we do, we may provide a list of our customer’s e-mail addresses to the other company so that you, as an existing HealthPhone.com customer, will not receive repetitive promotional materials. Other than e-mail addresses, no information will be shared with the other company. Such companies will be prohibited from using the e-mail list for any other purpose and will be bound to the terms of our privacy policy with respect to the e-mail list. We may share non-personal, summary, or aggregate customer data with partners and other third parties.

Security

When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to us.

Your credit card information is always stored in encrypted form in a database that is away from our online site, so it isn’t connected to the Internet, and is therefore safe from hackers.

Cookies at HealthPhone.com

We use a feature on your Internet browser called a "cookie." Cookies are small files that your browser places on your computer’s hard drive. We use cookies to let us know that you are a prior visitor and to let us know that you found us through a particular site or advertisement. We also use cookies to retrieve certain information previously provided by you to HealthPhone.com, so that you do not need to reenter this information every time you shop at the site.

Cookies are not used to access information entered on the secure server.

Your Consent

By using HealthPhone.com you consent to the collection and use all information you provide to us. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to tell us.

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Refund and Return Policy

If a medicinal product is damaged in shipment or an incorrect item is shipped, we will issue you a full refund or immediately send a replacement product.

It is important to contact us as you may not need to return your items. Please reference your order number and the reason for return and whether you would like a refund or replacement product.

Reasons for Return:

• Shipping damage
• Incorrect item(s) shipped
• Dissatisfaction (please explain)
• Other (please explain)

A customer service representative will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item.

Please note, by law we cannot accept open medicinal products for resale or reuse. If your order arrives damaged due to shipping or if you have questions about your order, please contact us immediately.

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Contacting Us

We like to hear from you.

Your comments and suggestions make our site better. If you need assistance, our customer service representatives are available 24-hours-a-day, 7-days-a-week.

You can contact HealthPhone.com in the following ways:

• E-mail us at:
  Sales Department:
  sales@39clinic.com
  
• Call our corporate headquarters Mon. to Fri., from 9a.m. to 5p.m. Eastern Standard Time at: 416-497-6339.
• Fax our corporate headquarters anytime at: 416-497-9779
• Letter mail our corporate headquarters at:
  999 E-Tech Inc.,
  3570 Victoria Park Ave,
  North York
  Ontario, Canada
  
  Attn.: Customer Service Centre

Thank you for using 39clinic.com

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